FAQ

  • How do I place an order?

    Simply browse through my website, select the items you wish to purchase, and add them to your cart. Once you're ready, proceed to checkout and follow the prompts to complete your order.


  • What payment methods do you accept?

    I accept major credit cards (Visa, Mastercard, American Express), PayPal, and sometimes alternative payment methods like Apple Pay or Google Pay, depending on your region.

  • Do you offer international shipping?

    Yes, we offer international shipping to many countries. During checkout, you can select your country to see if we deliver to your location.


  • How can I track my order?

    Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.


  • What is your return policy?

    I want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 10 days for a full refund or exchange, provided the item is in its’ original condition.


  • How long will it take to receive my order?

    Delivery times vary depending on your location and the shipping method chosen. Typically, orders are processed within 3 business days, and standard shipping takes 1-5 business days domestically and 6-10 business days internationally.


  • Do you offer gift wrapping or personalized messages?

    Yes, I’m happy to offer gift wrapping and the option to include a personalized message for an additional fee. During checkout, you can select these options if desired.

  • What if an item I want is out of stock?

    If an item is out of stock, you can sign up to receive notifications for when it becomes available again. Alternatively, you can contact me for assistance.

  • How do I contact customer support?

    You can reach me (I am customer support) via email at [heidi@withheidijoy.com] or through my contact form on the website. I strive to respond to all inquiries within 24 hours.

  • Is my personal information secure?

    Yes. I take the security of your personal information very seriously. My website uses industry-standard encryption technology to ensure your data is protected.


  • Do you offer discounts for bulk orders or wholesale purchases?

    Yes. I offer discounts for bulk orders and wholesale purchases. Please contact me for more information and to discuss your specific requirements.

  • Can I change or cancel my order after it has been placed?

    I aim to process orders as quickly as possible, so please contact me immediately if you need to change or cancel your order. Once an order has been shipped, it cannot be changed or canceled.